Pick-up from terminals

• Call the customer service department of Hilti - your service request will be registered and a unique order number for repair will be assigned to it. Write it down.
• Choose the convenient terminal for you to pick up on the map (see the section "Contacts", the tab "Hilti Centers and Terminals for self-delivery"
• Bring the instrument to the selected self-extracting terminal and inform that you need to send the instrument to Hilti.
• Receive a coupon from the terminal employee and fill it* by writing the previously received repair order number in the corresponding field of the coupon.
• Attach a ticket to the instrument and hand it to the employee of the self-extracting terminal. One copy of the coupon will be returned to you.
• When making an order for repairs, the customer must write down his number and the city of the service center to which the instrument is to be sent.
• When transferring the instrument to the terminal employee, you must tell the city where you need to send the instrument to the Hilti service center.

*Attention! The correctness of filling the coupon directly depends on the speed of its processing. Please note that:

• The form is filled in for each instrument, even if you simultaneously take out several pieces of equipment.
  
• The battery technology, heavy diamond technology are kits, so the forms must be completed for each component of the kit.

For example, a screwdriver with a battery and a charger is 3 components

IMPORTANT: When accepting goods from both legal entities and individuals, DPD employees have the right to check the contents of the shipment, and then to assist in subsequent packaging

What documents do you need to have with you to hand over the instrument

1. For senders - legal entities:

• Identity document, indicated in the power of attorney
  
• The power of attorney from the company on the person who is the representative of the company for delivery/reception of cargo with a seal

2. For senders - Individual Entrepreneurs:

• Identity document
  
• Certificate of OGRN - original or certified copy

3. For senders-individuals:

• Identity document (passport of a Russian citizen, passport, military ticket, certificate of a member of the Federation Council or a State Duma deputy, national passport or identity card with a "Visa" insert issued by the relevant authority, certificate of registration at the place of residence or stay (for foreigners and persons without citizenship), a residence permit issued by the bodies of internal affairs to foreign citizens)
  

• A wide network of terminals for pick-up
• The opportunity to come at a convenient time
• Pick-up of large-sized orders (weight up to 1000kg, maximum dimensions 350x160x180 cm)
• Storage of orders in the terminal for pick-up - 5 working days (except euro-pallet)
• Possibility to hand over the tool to a service or get fixed equipment
• Free SMS notification
• Tracking delivery status on the website of DPD or on the website of TK Energy

Prices are in rubles, without VAT 

Notes: 

• Restrictions on the dimensions of the order - weight under 1 000 kg, length no more than 3m
• The issuance of the orders takes place according to the terminals working schedule. Exact information about the terminals operational time is placed in the Contacts section